Refund policy

Returns, Refunds & Order Cancellations

We want you to love what you carry.

How to contact Customer Care

For a return, an order cancellation request, or help with your order, email hello@loveandmilesdc.com or use our Contact Us form.

Please include your order number, the name and email address used at checkout, the item(s), and what you need help with. Use “Return Request” or “Cancellation Request” and your order number in the email subject line so we can identify your request.

Ready to Carry & Seasonal returns

Ready to Carry and Seasonal items may be returned within 14 days of delivery as long as they are unused, unworn, unwashed, and in their original condition.

To start an eligible return within this window, contact Customer Care using the details above. We will confirm eligibility and provide the return address and instructions. Please contact us before sending an item back.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error by Love & Miles DC™.

Custom & personalized items

Custom and personalized items are final sale because they are created specifically for you and are not eligible for return or exchange, unless the item arrives damaged, defective, or contains an error made by Love & Miles DC™.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If it arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and arrange an appropriate resolution, including return instructions if needed.

Damage caused after delivery by pets, overloading, misuse, or normal wear and tear is not covered.

How to request an order cancellation

Email hello@loveandmilesdc.com as soon as possible with “Cancellation Request” and your order number in the subject line. You may also use our Contact Us form.

We will review your request based on your order’s status and confirm whether cancellation is possible. Sending a request does not automatically cancel an order; please wait for our confirmation. If your order has already shipped, please follow the return process above, subject to eligibility.

For custom and personalized orders, once a custom design has been approved—or once production has begun when no proof is offered—changes and cancellations are no longer available.